Yes. The Family Centre website and services are intended for users who are 18 years of age or older. By using the site you confirm that you are at least 18 and legally able to enter into contracts. If you are under 18, please do not create an account or provide personal information.

We offer a 7-day refund window for eligible orders. Refunds are provided if the product is defective, damaged on arrival, incorrectly delivered, or not as described. Refunds may take 3-5 business days to reflect depending on your bank. Items damaged due to misuse or normal wear are not covered.

Yes we ship internationally to most countries. Shipping times vary by region and may be subject to customs duties or import taxes which are the customer's responsibility. Tracking details are provided for all orders.

We collect information to process orders, provide customer service, send transactional emails, personalize your experience, prevent fraud, and comply with legal obligations. We do not sell your personal information for marketing purposes. For more details, visit our Privacy Policy page.

We use cookies and similar technologies for essential site functions, analytics, personalization, and marketing (with consent). You can control cookies via your browser settings, but disabling cookies may affect site functionality.

We retain personal information only as long as necessary to fulfill the purposes it was collected for, and to satisfy legal, accounting, or reporting requirements.

Depending on your location, you may have rights to access, correct, delete, restrict processing, request transfer, or withdraw consent. Contact us to exercise any of these rights.

For privacy or legal questions, email legal@familycentre.com. For consumer claims in Nepal, see the contact details on our Terms of Service page.